Refund & Return
Refund will not be accepted without prior approval from Customer Service Representatives, do not send it back without letting us know. Please contact us for the new shipping address after approval to send it back, we do not take any responsibility if you use a different address without our confirmation.
We offer full refund on any items that are found to be faulty or damaged due to our fault, please contact with our customer service representatives as soon as you can. Damage caused because of the fault of the third party or customer’s own fault cannot apply for a refund.
For wrong items you received, please make sure the item is unworn, unwashed, unaltered, undamaged, clean, free of lint and hair and with tags intact and attached and will not affect the secondary sales. After we received and confimed your returned items, we will perform a full refund or make a replacement at your side.
Customers will get a partial refund for returned items if some original parts missing or stained、damaged after arrival. Please provide all the proof with details and our responsible team will reply to you in 48 hours, please be noted that do NOT send it back without letting us know. We will offer you a new address to send it back and after that we will make you a partial refund then.
We understand that ordering outdoor gear is an important undertaking, and our cancellation policy was created with this in mind. However, it is important to note that our outdoor gear are made to order, and once the creation process has begun the materials cannot be reused. The good news is that after placing your order, there is still time to make up your mind. Please refer to our cancellation policy below for details.
Our Cancellations Policy
- Orders canceled within 24 hours of payment confirmation* will be eligible for a full refund.
- Orders canceled 1-3 days after payment confirmation will be eligible for a partial refund consisting of the full shipping cost and 50% of the product purchase price.
- Orders canceled after 3 days of payment confirmation will be eligible for a partial refund consisting of the full shipping cost.
- Once your order has been shipped, it can no longer be cancelled.
If you would like to cancel your order, please contact our customer service to proceed.
*When you receive an email from fafair.com titled "Payment Confirmation for Order#_______ with fafair.com", your payment has been confirmed.
Defective, Damaged or Misshipped Items
You are eligible for a refund of the full purchase price plus shipping costs for defective, damaged or mis-shipped items. If you believe your items were damaged during delivery, you must first obtain "Proof of Damage" documentation from your delivery carrier.
The settings of your computer screen may alter the color of the pictures shown on fafair.com. Slight color mismatches between the color of your gear and the color shown on screen may not mean your gear is defective or misshipped. However, if you are confident that you have received the item in a wrong color, please contact Customer Service to see if a return or refund is possible.
If for any reason, your order was not shipped within the time stated and arrives late, but not by more than 10 days, you will be eligible for a complete refund, or a 30% reimbursement upon the delivery of the overdue product. If the product is overdue by more than 10 days, customers are eligible for a full refund. If the outdoor gear is not returned, only the shipping fee is paid by customers.
1) Contact our customer service within 3 days of your order's delivery date*. Include an explanation and photographs documenting the reason for the return. Returns will not be accepted without prior approval from Customer Service.
*When you receive an email from fafair.com entitled "Shipment Notification for order#XXXXXXX with fafair.com," your order has been shipped.
2)Once Customer Service has approved your request, please send the item and the completed Product Return Form back to us as soon as possible.
3) Once received at our facility, your return will be processed in 3 to 5 business days. Once your return is confirmed and inspected, please allow up to two billing cycles for it to be credited to your account. Items returned in unacceptable condition we will not be processed as refunds and will be shipped back to you.