W. Made to Order
- Founded in 2001, MUADRESS is the global leading online retailer for wedding gowns, special event dresses, wedding party dresses, and accessories. Customers can browse the vast online selection and choose their favorite dresses with great satisfaction. MUADRESS prides itself on exceptional customer service, high quality and affordable prices.
How to place an custom order?
- Please contact our customer service before you place an order.
- Please provide us with your custom sizes as following.
- 4.sleeve length_____Cm
- 5.hollow to floor_____cm
- 9.High heels____cm
- 10.color you like____color
- You have 10 days to do a return or exchange with any worries: More details
Free shipping on orders in USA,UK,Canada,Germany&Australia: More details
- Feel free to visit our FAQ page with any questions you may have.
How to Measure
- see following pictures attached.
- To fit high heels,we'll add an extra 3 inch(7.5cm) onto customsized floor length dresses and dresses with train.If you have extra requirements,
- please let us know.
- 1.Receive a refund back to your original payment method.
- 2.If you need to return or exchange, please CONTACT US with your order number and details. We will respond within 24h with instructions. Please also notice we won’t process any unauthorized return or exchange before we reach an agreement.
- 3.MUADRESS promises to issue a full refund for any damaged, defective, mis-shipped or unsatisfied dresses. Pictures to prove the quality problems are required.
- 4.The items must be shipped back within 10 business days after its delivery to you. Therefore, please contact our customer service to process the return issue soon.
- 5.Please make sure all the items are returned in original condition (unworn, unwashed, unaltered, and undamaged) with the original tags attached. We may refuse to process the return of any unqualified items.
- 6.It may take up to 3 business days to process your return once the package arrives back to us (more days during peak season). You will receive a refund soon after we check your return package. Please note your bank may take additional days to process the refund.
- 1.We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org
- 2.Exchanges will be processed when your order is received back to MUADRESS. If you choose to make an exchange for an item of LESS value than the returned one, we will return the extra money to you.
- 3.If you choose to make an exchange for an item of equal value,MUADRESS will waive any item related restocking fees. This policy is applied per item.
- 4.If you choose to make an exchange for an item of MORE value than the returned one, please pay extra to us.
- 4.Please note it will take up to 2 weeks for your exchange to arrive to our facility. For exchanges needed in a rush we recommend you place an order for the new item now and ship the original item back for a refund.
- We cannot afford to accept the 'buy-many-keep-one' purchase，this is not in the range of our easy return policy.