Last updated: September 2, 2026

1. Processing Time

• Orders are processed within 3–7 business days after payment confirmation.
• For bulk or OEM/ODM orders, processing time may vary and will be confirmed at the time of order placement.
• We do not process orders on weekends or public holidays.

2. Shipping Methods & Delivery Time

We partner with major international carriers to ensure reliable and trackable delivery.

*Delivery times are estimates and may be affected by customs clearance, weather, or carrier delays.

3. Shipping Costs

• Shipping costs are calculated at checkout based on order weight, dimensions, and destination.
• For wholesale and bulk orders, we offer negotiated shipping rates – please contact us for a quote before placing your order.
• Free shipping may be available for qualifying bulk orders – inquire with our sales team.

4. Order Tracking

Once your order ships, you will receive a shipping confirmation email with a tracking number and link. You can also track your order by logging into your account or contacting our customer service.

5. Customs, Duties & Taxes

• All applicable customs duties, import taxes, and brokerage fees are the responsibility of the buyer.
• We declare the full commercial value of goods on customs forms, as required by law.
• If customs clearance is delayed or refused due to incomplete or incorrect buyer information, any additional costs or return shipping fees will be borne by the buyer.

💡 We recommend that wholesale clients work with a local customs broker for large shipments to ensure smooth clearance.

6. Address Accuracy

Please ensure your shipping address is complete and accurate at checkout. We are not responsible for delays or losses caused by incorrect or incomplete addresses. Additional reshipping fees may apply if a package is returned to us due to an address error.

7. Missing or Damaged Shipments

• If your package arrives damaged, please take photos of the outer packaging and contents and contact us within 48 hours of delivery.
• If your package is lost in transit, we will initiate a carrier investigation. This process may take up to 15 business days.
• We will work with you to resolve the issue – whether through replacement or partial refund – based on the investigation outcome.

8. Bulk Order Shipping Arrangements

For wholesale, OEM, or ODM orders:

• Shipping methods and timelines are customized based on order volume and destination.
• We can arrange door-to-door, port-to-port, or warehouse delivery.
• Please contact our wholesale team at wbmuadress@163.com for a dedicated shipping plan and quote.

9. Contact us