Terms of service

Last updated: September 2, 2026

1. Overview

Welcome to Muadress. By accessing or using our website (www.muadress.com) and related services (collectively, the "Services"), you agree to be bound by the following Terms of Service (the "Terms"). These Terms apply to all users, including browsers, vendors, customers, merchants, and contributors of content.

Please read these Terms carefully before using our Services. If you do not agree to all the Terms, you may not access or use our Services.

2. Business Scope

Muadress specializes in the design, manufacturing, and wholesale of women's formal wear, including but not limited to:

• Evening gowns

• Prom dresses

• Cocktail dresses

• Custom OEM (Original Equipment Manufacturing) and ODM (Original Design Manufacturing) services

Our Services are intended for business-to-business (B2B) transactions, including retailers, wholesalers, designers, and other commercial entities. By placing an order, you confirm that you are acting in a commercial capacity and not as a consumer.

3. Account Registration

To access certain features of our Services, you may be required to register an account. You agree to:

• Provide accurate, current, and complete information during registration.

• Maintain and promptly update your account information to keep it accurate.

• Keep your password and account credentials confidential and secure.

• Notify us immediately of any unauthorized use of your account.

• Accept full responsibility for all activities conducted under your account.

We reserve the right to suspend or terminate your account at our sole discretion if we suspect any violation of these Terms.

4. Ordering and Payment

a) Placing Orders

• All orders are subject to acceptance and availability.

• We reserve the right to refuse or cancel any order for any reason, including but not limited to: product availability, errors in pricing or product descriptions, or suspected fraud.

• For OEM/ODM orders, final specifications, samples, and production timelines will be confirmed in writing before production begins.

b) Pricing

• All prices are listed in USD (United States Dollars) unless otherwise stated.

• Prices are subject to change without notice. However, confirmed order prices will be honored.

• Wholesale and bulk pricing are available upon inquiry – please contact our sales team for customized quotes.

c) Payment Terms

• Full payment is required before production or shipment, unless otherwise agreed in writing.

• We accept major payment methods as displayed at checkout, including bank transfers, credit cards, and other secure payment gateways.

• For large-volume wholesale or custom orders, deposit and balance payment structures may be negotiated separately.

d) Taxes and Duties

• All prices are exclusive of applicable taxes, customs duties, and import fees, unless explicitly stated otherwise.

• The buyer is solely responsible for any taxes, duties, or other governmental charges imposed on the transaction.

5. Production and Manufacturing (OEM/ODM)

a) Product Specifications

• For custom orders, we rely on the specifications and requirements provided by you. It is your responsibility to ensure all details (including sizing, fabrics, colors, and design elements) are accurate and complete.

• Sample approval is required before mass production begins. We will not proceed to full production without written confirmation of sample approval from you.

b) Production Timelines

• Estimated production timelines will be provided at the time of order confirmation.

• We make every effort to meet stated timelines, but delays may occur due to material availability, quality control, or other factors beyond our reasonable control.

• We are not liable for any damages or losses resulting from production delays.

c) Quality Control

• All products undergo quality inspection before shipment.

• Minor variations in color, texture, or design may occur due to monitor settings, dye lots, or manual craftsmanship. These do not constitute defects and are not grounds for rejection or refund, unless they materially deviate from approved samples.

6. Shipping and Delivery

• Shipping terms, methods, and timelines are specified in our Shipping Policy, which forms an integral part of these Terms.

• Risk of loss and title for products pass to you upon delivery to the carrier. We are not responsible for damage or loss occurring during transit, except as provided in our Shipping Policy.

• Customs clearance delays, import restrictions, or additional duties are your sole responsibility.

7. Returns, Refunds, and Exchanges

a) Standard Stock Products

• Returns are accepted only for manufacturing defects or incorrect shipments.

• Requests must be submitted within 7 days of delivery, accompanied by photos and detailed descriptions.

• Approved returns will be replaced with corrected products. Refunds are issued at our sole discretion.

• Products must be returned in their original condition and packaging. We reserve the right to reject returns that show signs of use, damage, or alteration.

b) Custom/OEM/ODM Orders

• All custom, made-to-order, and OEM/ODM products are final sale and non-returnable, unless they materially fail to conform to the approved sample.

• Minor deviations are not considered defects and do not qualify for return or refund.

c) Shipping Costs for Returns

• For confirmed manufacturing defects or incorrect shipments, we will cover the return shipping costs.

• For all other returns, shipping costs are borne by the buyer.

For detailed procedures, please refer to our Return Policy.

8. Intellectual Property

• All content on our website, including but not limited to text, images, logos, designs, patterns, and product samples, is the property of Muadress and protected by copyright, trademark, and other intellectual property laws.

• You are granted a limited, non-exclusive, non-transferable license to access and use our website for legitimate business purposes only.

• You may not reproduce, distribute, modify, or exploit any content without our prior written consent.

• For OEM/ODM clients, any custom designs you provide remain your intellectual property. Any designs we create or develop specifically for you may be subject to separate intellectual property agreements.

9. Prohibited Activities

You agree not to engage in any of the following activities:

• Violating any applicable laws, regulations, or these Terms.

• Infringing on the intellectual property rights of Muadress or any third party.

• Using our Services for fraudulent or deceptive purposes.

• Interfering with or disrupting the operation of our website or servers.

• Reselling or redistributing our products without explicit written authorization (except as an authorized wholesale partner).

• Uploading or transmitting malicious code, viruses, or other harmful materials.

10. Disclaimer of Warranties

• Our Services and products are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim all warranties, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

• We do not warrant that our Services will be uninterrupted, error-free, secure, or free from viruses.

• We do not guarantee that product descriptions, colors, or other content are entirely accurate, current, or error-free. Minor variations are inherent in the manufacturing process and are not considered defects.

11. Limitation of Liability

To the maximum extent permitted by applicable law:

• Muadress, its directors, officers, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of our Services or products.

• Our total aggregate liability to you for any claim arising under these Terms shall not exceed the total amount paid by you for the specific order giving rise to the claim.

• This limitation applies regardless of the legal theory under which the claim is brought, including contract, tort, negligence, or strict liability.

12. Indemnification

You agree to indemnify, defend, and hold harmless Muadress and our affiliates, directors, officers, employees, and agents from and against any claims, liabilities, damages, losses, or expenses (including reasonable attorneys' fees) arising out of:

• Your breach of these Terms.

• Your violation of any law or third-party rights.

• Your use of our Services or products.

• Any dispute between you and your customers regarding products purchased through us.

13. Force Majeure

We shall not be liable for any delay or failure to perform our obligations under these Terms if such delay or failure arises from causes beyond our reasonable control, including but not limited to:

• Natural disasters (earthquakes, floods, fires, etc.)

• War, terrorism, civil unrest, or political instability

• Government actions, embargoes, or sanctions

• Supply chain disruptions or raw material shortages

• Labor strikes or disputes

• Epidemics, pandemics, or public health emergencies

If a force majeure event occurs, we will notify you as soon as reasonably practicable and make reasonable efforts to resume performance.

14. Termination

We reserve the right to suspend or terminate your access to our Services, in whole or in part, at any time and for any reason, including but not limited to:

• Breach of these Terms.

• Non-payment of amounts due.

• Suspicion of fraudulent or illegal activity.

• At our sole discretion for any legitimate business reason.

Upon termination, all rights granted to you under these Terms will cease immediately. You remain liable for all outstanding payments and obligations accrued prior to termination.

15. Governing Law and Dispute Resolution

• These Terms shall be governed by and construed in accordance with the laws of [Insert Jurisdiction, e.g., the State of Delaware, United States], without regard to its conflict of law principles.

• Any dispute arising from or relating to these Terms or our Services shall be resolved through good-faith negotiations in the first instance.

• If negotiations fail, the dispute shall be submitted to binding arbitration in [Insert City, e.g., New York] in accordance with the rules of [Insert Arbitration Association, e.g., the American Arbitration Association]. The arbitrator's decision shall be final and binding.

• Both parties agree to waive any right to participate in class-action proceedings.

16. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

17. Entire Agreement

These Terms, together with our Privacy Policy and Shipping Policy, constitute the entire agreement between you and Muadress regarding your use of our Services and supersede all prior agreements, understandings, or communications, whether written or oral.

18. Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision, nor shall it affect our ability to enforce it in the future.

19. Amendments

We reserve the right to update or modify these Terms at any time without prior notice. Any changes will be effective immediately upon posting on our website. Your continued use of our Services after the posting of revised Terms constitutes your acceptance of the changes.

We encourage you to review these Terms periodically.