Order Changes Policy
Our ability to make changes to your order (such as color or size) depends on the type of item you ordered.
This article provides detailed information on our Order Changes Policy.
Color & Size Changes
Depending on the type of item you ordered, our color & size change time window will differ slightly.
Ready-Made Items
- Processing Time: These items are processed quickly before shipping.
- Examples: Final Sale Items, Clearance Sale Items, Swatches, 48-Hour Ship Items, Mystery Boxes, etc.
- Change Window: Within 1 hour of order confirmation.
- Procedure: Please send your order number and requests for changes to color or size to the customer service team via private message within one hour.
Made-To-Order Items
- Processing Time: Several days for production.
- Examples: Bridesmaid Dresses, Mother of the Bride Dresses, Wedding Dresses, etc.
- Change Window: Within 24 hours of order confirmation.
- Procedure: Please send a private message to our customer service team within 24 hours, attaching your order number as well as your requests for changes regarding color, size or measurements.
Please note: After the 24-hour change window, orders move into production and cannot be changed.
Order Changes Service Cost
We understand that mistakes can lead to incorrect orders, but we also need to cover some of the costs that have already been incurred. If you need to modify your order information during 24 hours to 120 hours after placing the order (if the order has not shipped) , we will charge a modification fee of $15 per item. No changes can be made after 120 hours.
Please note: This clause applies only to standard products, not customized products.
Special Size Changes
We can only offer free changes from standard size to standard size, or from custom size to custom size. If you need to change the standard size to custom size, please contact our customer service with your order number and your change request in your email, then we will help make the change.
Please note: We’ll have to charge you the custom fee for changes from standard size to custom size. Likewise, if you need to change the custom size to a standard size, we’ll refund you the custom fee you paid.
Add or Delete Items
If you need to add or remove products within the modification validity period, please send your order number and modification requirements to the customer service team via private message. Our staff will assist you in removing unwanted products or adding needed ones to your existing order.
Shipping Address Changes
We understand that you may occasionally enter an incorrect address when placing an order and need to modify it later. Please send a private message to customer service to change the address before your order is shipped. No address modifications can be made once the order has been dispatched.
Important Notes
- Due to time zone differences, there may be delays in processing change requests. Therefore, we suggest you submit your change request within the following change window:
- Ready-Made Items: 1 hour
- Made-to-Order Items: 24 hours
- If you submit your change request after the change window, we reserve the right to refuse your request. And if the order ships before we start processing your request, changes cannot be made, and we are not liable for this situation.
- While we accept some change requests for Made-to-Order Items, we recommend avoiding changes to minimize material waste. Keep in mind that the majority of MUADRESS's made-to-order products are to help minimize our carbon footprint and reduce environmental waste. Changes after production may cause more waste of the materials. Therefore, we recommend that you consider what changes you need and leave a note before placing an order, and ensure your order information is correct before placing the order.